Strata IT
www.stratait.ie

Arcos.net Sales Force Automation.

ARCOS.NET is a sales force automation (SFA) software system that streamlines and automates the sales process including order entry. In addition to the many obvious benefits of being able to access customer data the sales representatives will have a territory management tool with full appointments diary and direct communication with other representatives and head office staff.

Territory Management

Currently employed by numerous industry leaders in the pharmaceutical, grocery, footwear and electronic goods industries, to solve sales force management challenges. These companies can now

• Automatically distribute up-to-date catalogues with optional product images to the sales force.Verify incoming orders are correct.
• Automatically distribute transfer orders to wholesalers.
• Provide sales reps with detailed order status and other critical information.

Customer Management

Stay ahead of your competition and keep in touch with your customers and prospects by equipping the sales team with the essential data they need to be productive, proactive and organized.
Each customer is profiled and a history of activity including calls, orders, sales analysis and account details is easily accessible.
With Arcos.Net you can run extensive queries to analyse customer behaviour  using real time data. View buying patterns and act necessarily to avoid loosing business.  Evaluate the effectiveness of targeted marketing campaigns. Design and execute specific customer campaigns with direct email and direct mail merge.
Keep track on customers who are not profitable and those who are!

 

Order Management

Arcos.NET provides the representatives with a simple easy to use order entry process with access to all customer history. Your company can do away with traditional error prone paper based ordering.  The representative can

• View all customer activity to date – telephone calls/complaints/returns/special arrangements etc.
• Check status of existing orders and invoices
• Can see product availability and prices
• Run promotional material like video or radio ads

The Sales representative is equipped to answer all customer queries and provide an efficient and professional service to their customers. Reps have full access to all functions without having to be on line.
Inside sales staff can now enter orders directly when customer phones in with access to a detailed snapshot of the account.
Arcos.Net can interface with a third party accounting system.

 

Marketing

Arcos.Net gives the power to succeed. Run searches on the data to pinpoint whom it is you want to reach and blast email and direct mail campaigns in a matter of minutes.
Keeping the finger on the pulse is the one important key to success and with Arcos.Net nothing goes un-noticed.
The “who is and who is not buying” question is all too often asked. Now the answers are at the touch of a button. Run a profitability report and identify the campaigns that are and aren’t paying off!
Keep track of competitor activity with a user definable questionnaire for the sales team to gather information.
Use all promotional and marketing material when the rep is calling to customer’s i.e. showing new T.V / Radio ads, new packaging of a product, display stands etc.